Returns/Exchange Procedures & Conditions

 

Ink & Toner Cartridges

In order for us to process your return/exchange effectively, you must obtain a Return Merchandise Authorization (RMA) before sending anything back. To request a RMA, simply contact our Customer Care Center by contacting us using our contact us form.

Returning New or Non-Defective Items:

OSD accepts returns on new and non-defective items for up to 3 months from date of purchase. All returns must be 100% resalable condition. A 20% restocking fee will be applied to all returns and no shipping charges are refundable.

The customer is responsible for shipping all items back to OSD, once a Return Merchandise Authorization (RMA) has been provided.

Returning Defective or Incorrectly Shipped Items:

Exchanges will be made for items up to three months for Remanufactured and Compatible items. If you are in a hurry for your replacement, we recommend placing a separate order online and we will refund your credit card once the defective item(s) have been received by OSD.

PRINTHEADS:

All sales are final. No returns, exchanges or credits will be issued.  No refunds on any opened items. 

MAINTENANCE KITS/FUSERS:

There is a 30 day warranty on defective Maintenance Kits and Fusers. A 20% restocking fee applies to incorrectly ordered item(s) that have not been opened. The customer is responsible for return shipping.